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Basic Needs

Big Blue Pantry

Welcome to the Basic Needs Food Security Resources!

It can be challenging to do your best in class if you have trouble meeting your basic needs such as being hungry or worried about when your next meal will be. 

If this is you, you can come to the Big Blue Pantry and take a bag of food items while being mindful that there are others needing this shared community resource for emergencies. We ask that Pantry visits be limited to three visits per month and if you must utilize this resource regularly, we will connect you with the Financial Wellness program to get budgeting and other financial support. Or you might be eligible for the Swipe Ahead program.

 

Hours of Operation

Fall 2024 Pantry Hours

Monday: 2 - 5 p.m.

Tuesday: 10 a.m. - 2 p.m.

Wednesday: 2 - 5 p.m.

Thursday: 1 - 4 p.m.

Friday: 10 a.m. - 12 p.m.

The Pantry is closed on all University Holidays.

Appointments are available by request.

 

What to expect on your first visit to the pantry:

When you come visit the Big Blue Pantry, you will be invited to take one of our reusable bags (if you don’t have one already) and fill it with whatever you need from our shelves. Once you have finished, you will weigh your bag (there is no limit) and fill out a short digital survey. All information is kept confidential.

Remember, this is NOT a grocery store and should not be your only or ongoing food resource.

What can I find at the pantry?

We have canned foods, dry goods (rice, pasta, noodles, cereal), "heat and eat" meals, common kitchen staples like milk, bread, butter, cheese, etc. and personal care items such as shampoo, soap/body wash, toothbrushes, toothpaste, menstrual hygiene items, and shaving products. We also try to keep small quantities of meat and fresh produce, but those items tend to go quickly!

The Pantry is typically restocked twice per week.

Big Blue Pantry FAQ's

For more information about Big Blue Pantry view our frequently asked questions.

View FAQ's

Connect with Big Blue Pantry

Donate to Big Blue Pantry

Both shelf-stable food donations, as well as monetary donations, are accepted as donations to help support the Big Blue Pantry.

Make a Donation

Case Management Services

Case management is designed to guide you to identify your needs, build problem-solving strategies, and connect to the resources; all with the care and support of your case manager. Sign up to meet with a case manager here!

Hours of Operation

Monday - Friday

8:00 am - 5:00 pm

Location
513 Patterson Office Tower
Center for Support and Intervention 

Center for Support and Intervention 

CSI Self-Referral

There are many resources, both on and off campus. Learning what is available and a good fit for your needs is something we can help with. Case managers have in-depth knowledge of the resources and can walk you through every step in making those connections.  Making a referral for yourself gets you set up with a case manager.

Dietary Accommodations

UK Dining believes dining on campus is a quintessential part of the university experience. For locations, meal plans, and nutrition information, please visit the UK Dining website. If you have a severe food allergy, celiac, or other physiological condition requiring dietary restrictions or accommodations to the dining plan, please register for DRC services. Once you have registered with the DRC, you will be referred to Nutritionist serving as the liaison with UK Dining.

Hours of Operation

Varies.

Contact UK Dining

Register with the DRC

Emergency Basic Needs Fund

Today’s student faces increased costs of higher education while federal grants and loans continue to shrink. Many students are one emergency away from dropping out of school because of their inability to pay their bills. The solution we have turned to are emergency award grants.  These grants are typically around $500 and can support students who are experiencing a financial crisis, that for many of us would be an uncomfortable hit to our savings account, but for these students, it may mean walking away from an undergraduate or graduate degree.  

Students must apply for these emergency grants and provide the necessary information and documentation. This process allows for student at financial risk for leaving to institution to connect with a Basic Needs Coordinator who can provide additional resources, referrals, and financial education. 

Complete this Form to Apply for Support

Hours of Operation

Monday - Friday

8 a.m. to 5 p.m.

Possible Expenses a Grant Will Cover:

  • Safety needs (changing of locks, temporary housing changes) 
  • Replacement of belongings, including textbooks, due to fire, theft or natural disaster 
  • Medical/Dental bills/Medication (cannot cover outstanding balances) 
  • Housing/Rent/Utilities 
  • Food/Groceries  
  • Personal Automobile/Travel 
  • Childcare 
  • Other emergency or unforeseen circumstances

What Award-Grants do NOT Cover:

  • Tuition and Fees
  • Legal Fines/Expenses
  • Parking Tickets/Fines
  • Health Insurance
  • Study Abroad costs
  • Car Repairs

Financial Ombud Services

The Financial Ombud Services office provides guidance and assistance, specific to their UK billing statement, to students who have encountered financial difficulties only after they have met with their University of Kentucky financial aid counselor. The Financial Ombud Services works with students individually to assist in student financial challenges affecting scheduled payments for tuition and fees to the university. 

 

Hours of Operation

By Appointment

Location
Office of Financial Aid
127 Funkhouser Building, University of Kentucky Lexington, KY 40506-0054

When should I consult the Financial Ombud?

  • If you incur difficult financial problems that affect payment of your tuition, housing, and dining fees. 

  • If you are considering withdrawing from and/or not attending the University of Kentucky due to financial problems.  

How can the Financial Ombud help me?

  • Provide a neutral and confidential setting to listen and identify tuition/ fee payment and financial problems. 

  • Explain student billing/deadline policies and procedures. 

  • Assist students with Financial Aid problems and processes. 

  • Assist students and parents who are experiencing financial hardships with establishing special payment arrangements. 

  • Assist students who are unable to register for classes because of financial hardships. 

  • Explain Financial Aid and Registration appeal processes and make referrals as needed. 

  • Counsel and make recommendations and referrals for financial assistance. 

Who do I contact?

Book an appointment with the Financial Aid Ombud.

The Financial Ombud can also be reached by email at financialombud@lsv.uky.edu.

SCHEDULE APPOINTMENT

Ambassador Group Photo

FIX-IT Maintenance Requests

Do you have a maintenance request for your room? Our FIXIT call center is available 24/7 to assist you. Requests can be submitted directly via the button on this page or by placing a call to 859-323-4948.

Hours of Operation

24/7

Location
Residence Halls

Get Support

Navigating life stressors through the college years can be difficult and overwhelming at times. The Center for Support and Intervention staff are here to help! Case management is designed to guide you to identify your needs, build problem-solving strategies, and connect to resources around campus and Lexington; all with the care and support of your dedicated CSI case manager.  

Menstrual Hygiene Station

Our office provides free menstrual hygiene products to any student who needs them. Students may come into our space to retrieve these products any time during our office hours. 

Hours of Operation

Monday-Friday

9AM-6PM (Fall/Spring)

9AM-5PM (Summer)

Location
Dinkle-Mas Suite for LGBTQ* Resources
160 Avenue of Champions Suite A250 Lexington, KY 40508

Paratransit Services

Kentucky Paratransit is an on-campus transportation service for students with temporary or permanent mobility impairments. The program is a partnership between UK Transportation Services and the Disability Resource Center (DRC) and is designed to assist individuals in reaching classes, jobs, or other on-campus activities. Paratransit Service is available from 7 a.m. to 7 p.m. during the fall and spring semesters. Individuals seeking access to the service must first complete an online intake form on the DRC’s website. For additional information about Kentucky Paratransit, please view this page.

Hours of Operation

7 a.m. to 7 p.m.

Fall and Spring Semesters

Refer a Friend

Students who have multiple stressors in their personal, family, or academic life often don’t know what to tackle first. We are here to listen, understand, and help students prioritize their needs. If you know of a student who may benefit from outreach from our office, submit a referral on their behalf. 

Hours of Operation

Monday - Friday 

8:00 am - 5:00 pm

Location
513 Patterson Office Tower

Resource Connection

CSI listens to your experiences, helps you to identify your needs, and connects you to resources on campus that can support your success and well-being. Set up a meeting with us to get help now!

Hours of Operation

Monday - Friday 

8:00 am - 5:00 pm

Location
513 Patterson Office Tower
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Submit a Concern or Report

Residence Life at the University of Kentucky provides an online form for the submission of concerns or reports related to residence hall experiences. This confidential and easy-to-use platform ensures that all issues are heard and addressed appropriately. Whether you are a student in need of guidance, a parent with questions about housing, or seeking support in any aspect of campus living, we are ready to listen and provide assistance. All submissions are reviewed by Residence Life staff, ensuring appropriate follow-up.

Please be aware that while Res Life makes every effort to handle your inquiry with the utmost care and a commitment to privacy, there may be times when the team must share information to comply with legal obligations or university policies.

Hours of Operation

Available 24/7 but not monitored nights and weekends, not intended for emergencies.

For emergencies, contact UKPD at 859-257-8573.

Location
Online

Submit a Concern or Report

Have a question, concern, or feedback about residential life at the University of Kentucky? Complete the form with as much detail as possible. Doing so will enable Residence Life staff to understand your situation more clearly and offer the most effective assistance.

Click here to submit a concern or report

Swipe Ahead

This program is intended for UK students experiencing food insecurity.  Applications are open during the Fall and Spring semesters. 

If accepted, an initial amount of 10 meal swipes will be loaded to your UK Student ID within two business days. You will then be asked to meet with a Financial Wellness staff member to assess for ongoing need and access to additional swipes/vouchers and/or other resources. 

Hours of Operation

Apply any time.

Email notifications of acceptance are sent on Mondays and Wednesdays.

Apply for Meal Swipes

In order for your application to be processed for UK's Swipe Ahead program, you must respond to all questions and provide detail in the narrative answers. 

Please note that the application is open from Aug. 26, 2024 - May 2, 2025.

Complete Application