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Student Success
Kirsten Turner
Kirsten Turner
Vice President for Student Success
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UK students Harry Smith and Jerone Capili. Mark Cornelison | UK Photo.
Big Blue Pantry

2023 Donations for Citations Drive breaks record

2023 Donations for Citations Drive breaks record

Big Blue Pantry

This year’s Donations for Citations drive was the largest ever, netting more than two tons of food and personal care items for UK’s Big Blue Pantry (BBP).

University of Kentucky students and employees donated more than 4,358 pounds of pantry staples, topping last year’s amount by more than 1,300 pounds. In all, 452 people took part in this year’s food drive.

Read the full article on UKNow

LGBTQ* Resource Office

4 Opportunities and Services the Office of LGBTQ* Resources Can Offer You

4 Opportunities and Services the Office of LGBTQ* Resources Can Offer You

LGBTQ* Resource Office

The Office of LGBTQ* Resources, housed in the Office for Student Success, is the University of Kentucky's central hub for accessing information, groups and services related to diverse sexual orientations and gender identities. The Resource Center is a campus-wide office that works to make sure that the campus community is a welcoming, safe and supportive place for all students, faculty, staff and alumni.

>Read Full Article

Alternative Work Guidelines - Office for Student Success

It is our goal to support our staff to ensure they are engaged in their roles while providing exceptional customer service to our students. We believe it is important for our teams to be on campus to support our students and provide flexibility to support our staff.

Key Terms

  • Flexible Hours = working time (days and/or hours, e.g. adjusted hours, compressed work week, reduced hours)
  • Remote = working at a location other than the regular assigned on-campus workspace
  • Occasional work from home means on an as-needed basis (these requests should be approved for a particular purpose as necessary). Managers need to be mindful to not establish a “regular” schedule (e.g., establishing a schedule where the employee can work remote once a week or month). Providing a consistent day or schedule (although it may not be frequent) is not considered occasional. These requests should not occur more than four times in a semester.

Important to Note: The Office for Student Success supports two options for alternative work arrangements:

  1. Long term alternative work arrangements,
  2. Occasional alternative work requests,

Documenting when and where an employee is working is important not only for the supervisor, colleagues and customers (students) but also for purposes of Workers Compensation coverage.

The below guidelines will be a pilot within the Office of Student Success for 6-months. During the 6-month period, supervisors need to track individual requests (approved and not approved requests).

This grid provides a visual representation of both the long term and occasional alternative work arrangements. Specific details are outlined below including available forms.

 

  Long Term (6 months) Occasional
Remote Requests (Includes Hybrid) Complete Remote Form; Follow appropriate approval process (see below) Discuss with Supervisor; Supervisor has approval authority; Supervisor tracks approved and non-approved requests
Flexible Requests Complete Flexible Form; Follow appropriate approval process (see below) Supervisor has approval authority; Supervisor tracks approved and non-approved requests
Disability Accommodations Contact Heather Roop, https://www.uky.edu/eeo/ada-compliance

Flexible RequestsComplete Flexible Form; Follow appropriate approval process (see below)Supervisor has approval authority; Supervisor tracks approved and non-approved requests

Disability AccommodationsContact Heather Roop, https://www.uky.edu/eeo/ada-compliance

 

1. Long Term Alternative Work Arrangements

Alternative Work Requests

In accordance with prior UK Human Resources policy, any Student Success position may request an alternative arrangement through the established channels listed below. Supervisors, unit leads, and the Office of the Vice President for Student Success must all approve any remote, hybrid or flexible work requests.

Flexible Work Request Flexible work arrangements may be requested to alter “time” of work. Send your flexible hours proposal | UK Human Resources (uky.edu)
Remote Work Request Remote work arrangements may be requested to alter “place” of work. Remote work requests may be up to 6 months in duration and must be able to be accommodated by position responsibilities. This request will encompass full-time remote work and hybrid remote work requests. https://uky.az1.qualtrics.com/jfe/form/SV_07ox9DQjZopolcW
Disability Accommodations If you have an immunocompromised system or an underlying medical condition and are seeking accommodations due to possible exposure to COVID-19. Possible accommodations could be working from home or relocation to an area in which exposure risk is reduced. https://www.uky.edu/eeo/ada-compliance

 

The UK Human Resources managed Flexible Work Request Form and Remote Work Request Forms will flow through the below process:

  1. Employee discusses flexible/remote work arrangement with supervisor prior to submitting the online form.
  2. Once an employee has received verbal approval from their supervisor, the employee should submit the appropriate form on the UK Human Resources website. The employee should include SSBO@uky.edu as one of the additional email recipients by the employee submitting the request.
  3. The form will immediately route to the supervisor to approval via email from UK’s Work-Life Office.
  4. Upon approval by the supervisor the email (and attached approval) will be forwarded via email to the department director (if applicable). The supervisor should NOT approve the form itself, but should provide approval via the text of the email to the respective department director or unit lead.
  5. Upon approval by the department director (if applicable) the email (and attached approval) will be forwarded via email to to the unit lead for further approval.
  6. Upon approval by the unit lead the email (and attached approval from all parties) will be forwarded to the Office of the Vice President for Student Success (SSBO@uky.edu) for final approval and processing through UK Human Resources.

 

When reviewing flexible and remote work requests supervisors, unit leads and the OVPSS, unit lead, and supervisor will consider the following:

  • Does the proposed arrangement in this request allow for service enhancement?
    • This could include an extension of hours to allow unit services to be more accessible on the weekend or evenings (beyond the 8AM-5PM normal working hours).
  • Does the proposed arrangement illustrate how the employee’s position responsibilities have been temporarily modified to accommodate this request?
    • This could include a special project with the need to work off-site or how others in a unit will assume responsibilities to accommodate the request.

 

2. Occasional Alternative Work Requests: “on-site work with occasional work from home” (note: this is work from home versus working remotely).

Standard Requirements
  • Requests require supervisor approval to work from home.
  • Employees would not need to complete a flexible work arrangement form. Supervisors are given the authority to approve the occasional work from home requests.
  • Employee needs to successfully complete their 90-day orientation period for a long-term flexible work arrangement or an “on-site work with occasional work from home” arrangement to be approved.
  • The employee must meet expectations in all areas of job performance and have a positive work history (can’t be on PIP).
  • The office/department must have appropriate office coverage during core business hours.
  • An employee with an approved “on-site work with occasional work from home” must continue to have collaboration within our team, with customers and partners.
    • Remote employee must be available by phone, email, Microsoft Teams, Zoom, etc. throughout the time they are scheduled to work that day. Employee must be able to provide needed equipment.
    • Include remote employee in huddles and meetings by technical method (e.g. phone, Microsoft Teams, Zoom).
  • Consider if there is an impact on other employees (e.g. workload distribution).
  • Reflect on how the on-site work with occasional work from home requests and approval process is working for your area and supervision.
Additional Items to Consider:
  • It is important for the supervisor to be fair, consistent across comparable positions, and to provide equitable opportunity in how they approve occasional work from home. The goal is to provide flexibility to meet the employee request while best meeting our student needs. Fair is defined as impartial and just treatment or behavior without favoritism or discrimination. Every individual will have different needs at different times; we all experience different life circumstances. We value every individual and their current situation in making the request.
  • There may be periods of time or days when occasional work from home will not be approved (specific meetings, payroll processing, etc.). Flexibility to work on-site during teammate days off, to attend quarterly meetings, etc. is needed. These dates and times must be determined by the supervisor and ensure this is communicated to team members.
  • The ability for an employee to do on-site work with occasional work from home depends on the job responsibilities of their specific position.
    • Consider if the type of work is appropriate for a remote option. Identify positions where their Major Job Responsibilities require them to be on-site. There are positions where the “on-site work with occasional work from home” opportunity may not be an option.
      • Consider the responsibilities of the job.
      • Does the role require daily face-to-face contact?
      • Does the role require access to confidential paperwork (that cannot be securely electronically accessed off-site)?
UK Veterans Resource Center Director Beth Austin completed a tandem jump with the U.S. Army parachute team the Golden Knights July 13.

Beth Austin takes the leap of a lifetime

Beth Austin takes the leap of a lifetime

UK Veterans Resource Center Director Beth Austin completed a tandem jump with the U.S. Army parachute team the Golden Knights July 13.

UK Veterans Resource Center Director Beth Austin completed a tandem jump with the U.S. Army parachute team the Golden Knights July 13. Read the full story at UKNow.

Business Office 

The Student Success Business Office (SSBO) provides leadership and support for centralized business and human resource operations for all Student Success units. We work with the University Business Office, Purchasing, Human Resources, Accounts Payable, and other units on campus to provide direct support and advocacy for departments within Student Success. We also provide a variety of trainings related to procurement card utilization, account management and reconciliation, budget management and forecasting, and utilizing Concur for Travel Services. All permanent and temporary student and staff hiring actions are coordinated by the SSBO, along with additional policies and procedures related to how Student Success team members work and engage our students and one another.

I want to know more about…

How to Make a Purchase

>Using a Procard? – Identify the purchase that needs to be made and utilize your departmental procurement card and submit your expense via Concur with all documentation. Note that Enrollment Management staff will submit the EM Procard Purchase Request Form to EMBudget@uky.edu.

>Using anything other than a Procard? – Send all documentation to the Student Success Business Office via SSBO@uky.edu.

  • Examples would include SRM/shopping carts, JV, PRD, contracts, invoices, etc.
  • Your Financial Specialist will reach out if they need additional paperwork.
  • Attach the General Purchase Request form with your documentation.

How to Order Computers and Other Equipment

Fill out the Computer/Equipment Request form and send it to the Student Success Business Office via SSBO@uky.edu. Student Success staff should not be contacting ITS or other staff directly to purchase computers or technical equipment. There is currently a 60-90 day lead time for almost all computer orders, please indicate if you need it more quickly when you make the request.

How to Order Office Supplies

Complete the Office Supply Order Form and send it to the Student Success Business Office via SSBO@uky.edu. Note that Enrollment Management will fill out the EM Office Supply Ordering form and send it to EMBudget@uky.edu.

How to Hire a New Employee

>Student employee – If you already know the student you would like employ or need to update a current student position please fill out the Student Employee Hiring Form and submit it to SSBO@uky.edu for processing. Your Divisional Payroll Specialist will follow-up with additional questions and information following submission of this form.

>STEPS or Post a New Student Position – If you need to post or hire into a temporary/STEPS position or need to post a new student position please  complete the following steps:

  1. Fill out the Hiring Request Form for any STEPS position and submit to your area lead and the OVPSS (via gracehahn2@uky.edu) for approval. This is not required for a new student position.
  2. Fill out the STEPS or Student Posting Request Form to SSBO@uky.edu. Your Divisional Payroll Specialist will follow-up with additional questions and information following submission of this form.

>All permanent employment (Full-time, part-time permanent) – If you need to hire a permanent full or part-time staff position please fill complete the following steps:

  1. Fill out the Hiring Request Form for any STEPS position and submit to your area lead and the OVPSS (via gracehahn2@uky.edu) for approval.
  2. Fill out the Staff Employee Hiring Form toSSBO@uky.edu. Your Divisional Payroll Specialist will follow-up with additional questions and information following submission of this form.

>Additional questions? – If you are unsure what form to use or have a general questions please reach out to SSBO@uky.edu with your inquiry and a member of the Student Success Business Office will respond at their earliest convenience.

How to Request a Training Plan

All training plans for new or current employees must be requested through the Student Success Business Office. All training plans must be approved by the employee’s supervisor prior to being submitted. Fill out the Training Plan Request Form and submit to SSBO@uky.edu at the attention of Gloria Robinson.

Student Success Return to Campus Guidelines

INTRODUCTION

Since March 2020, Student Success employees have worked diligently in a variety of settings to ensure the success and support of our students and each other. As with previous HR policy regarding alternative work arrangements staff can submit a remote, hybrid, or flexible work request for a duration of up to 6 months.

As this is an ever-evolving pandemic, Student Success will be flexible and adjust dates and protocols as needed based on guidance from University leadership, the State of Kentucky, and the CDC. Student Success positions are vital to the execution of a vibrant and inclusive campus community. We define our team as those who perform many of the following functions:

  • Maintain direct and in-person contact with students as part of their normal job expectations and duties
  • Indirectly and directly supervise student employees
  • Provide supervision to staff and/or a department that facilitates in-person student support services

Assessment of Efficiencies

  • Over the course of the next year, Student Success leadership will continue to discuss and evaluate opportunities where certain positions may transition to either fully remote or a hybrid work arrangement.
  • The University is exploring the state and federal laws associated with remote work as well as overall human resource policies and procedures (e.g., workperson compensation, office supply policy, etc.).
  • In addition, space allocation may be shifted for offices and employees who move to a hybrid and/or remote work environment. Dedicated personal workspace may not be available to those positions/employees who move into hybrid and/or remote work positions.
  • Consistent with University polices, the decision surrounding this will be position-based ensuring all major job responsibilities can be performed remote or hybrid.

 

ADDITIONAL EMPLOYEE INFORMATION

An extensive list of resources can be found at the following sites:

>https://studentsuccess.uky.edu/alternative-work-guidelines-office-student-success

>https://www.uky.edu/coronavirus/employees

https://www.uky.edu/coronavirus/employees/frequently-asked-questions

 

Additional Questions?

If you are unsure what form to use or have a general questions please reach out to SSBO@uky.edu with your inquiry and a member of the Student Success Business Office will respond at their earliest convenience.

Claire Dzan and Preston White, UK 2021 Homecoming Queen and King

Celebrating 107 years of Homecoming traditions

Celebrating 107 years of Homecoming traditions

Claire Dzan and Preston White, UK 2021 Homecoming Queen and King

The 107th Homecoming at the University of Kentucky is full of opportunities for students and alumni to continue the tradition of what it means to be a Wildcat. The UK Alumni AssociationStudent Organizations and ActivitiesBlack Student UnionNational Pan-Hellenic CouncilStudent Activities Board, the Office for Student Success and many other groups have been working hard to make Homecoming week a special time in the lives of students, alumni and all who participate.

Read the full article

cares session

Center for Academic Resources and Enrichment Services (CARES)

Featured image
cares session
Student Success Area
Unit/Program Description
Assisting students in the areas of academic support, student development, tutoring, mentoring, and social enrichment programming
Microsite

Clinical Careers in Student Well-Being

Student Well-Being

Student Well-Being is one of five core areas in the University’s Office for Student Success. It is comprised of a dynamic team of professionals who represent a sophisticated three-tier prevention and wellness infrastructure at the state’s flagship institution. Committed to advancing the health and wellness of all students through providing education, advocacy, coaching, clinical support, crisis intervention, and more, the area’s seven units assist students in essential ways.



Units within Student Well-Being include longstanding teams in Campus Recreation, Financial Wellness, Disability Resources, Violence Intervention and Prevention, and the Counseling Center. Additionally, two newly created units are expanding the area’s capacity to meet student needs: the T.R.A.C.S. Hub (Triage, Referral and Crisis Support) and P.O.W.E.R. Center (Prevention, Outreach, and Wellness Education Resources).

Well-Being Pyramid

Student Well-Being Positions

The University of Kentucky Office for Student Success operates from a student-centered foundation. We seek to build a strong community through the care of and concern for every member of Student Success. We cultivate an equity-minded working and learning environment where people are seen and valued. We strive to revolutionize student success practice through a culture of ingenuity, excellence, agency, and accountability.

TRACS Hub Case Manager

The Student Well-Being Area in Student Success is seeking a motivated, clinically well-versed individual to provide clinical case management for the TRACS Hub (Triage, Referral, Assistance, and Crisis Support). Professionals from a range of backgrounds will be considered including LCSWs, LPCCs, and LMFTs. In certain situations, professionals who are not yet licensed, but are in the process of being licensed could be considered. 

The TRACS Hub is a new unit positioned to be a one-stop location where students can access mental health services and well-being resources. Serving on a team of clinicians and reporting to the Director of the TRACS Hub, the case manager will be a primary point of contact for student intake and referrals to resources both on and off campus. This professional will manage a caseload of students who have emotional challenges, behavioral difficulties, limited resources, and/or acute mental health crises that impact their ability to succeed in the university environment. The case manager will serve as a key part of the university's response to support students following tragedies or other crisis situations. The ideal candidate should have experience with clinical case management and be a positive and adaptable team member. 

Mental Health Clinician II

The Student Well-Being Area in Student Success is seeking a frontline therapist to provide student-centered direct clinical services as part of the UK Counseling Center. Professionals from a range of backgrounds will be considered including LCSWs, LPCCs, and LMFTs. In certain situations, professionals who are not yet licensed, but are in the process of being licensed could be considered. 

Working as part of the larger Counseling Center team, this clinician will provide individual and group therapy to students across a range of issues, concerns, and goals. An ideal candidate will be a motivated team player and committed to supporting academic success and overall student well-being. Additionally, this individual should be clinically well-versed in providing therapy to individuals from a range of backgrounds, including individuals from BILPOC (Black, Indigenous, Latinx and people of color) communities. 

Communications and Marketing

Student Success Communications and Marketing promotes the units and services within the Office for Student Success in ways that are clear, concise, and consistent. These efforts are essential to ensuring that Student Success units are visible and easily accessible for all UK students. Additionally, we serve as the office’s direct interface with the university’s central public relations and marketing units in our shared mission of telling the UK story and promoting the UK brand.

Note that Student Success teams have access to marketing and communications asset request forms as well as Student Success specific brand downloads in the OVPSS Staff Portal. 

Contact us: Director

Emily Snider Director of Communications and Marketing

Email
emily.snider@uky.edu

Marketing & Communications Requests

Staff members who are in need of assistance should complete the request form below. 

Create Request

Student Success staff newsletter

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UK Disability Resource Center: handicapped entrance image

Disability Resource Center’s David Beach Talks Accessibility and Launch of New Series

Disability Resource Center’s David Beach Talks Accessibility and Launch of New Series

UK Disability Resource Center: handicapped entrance image

LEXINGTON, Ky. (Oct. 13, 2021) — At the University of Kentucky, the Disability Resource Center (DRC), housed in the Office for Student Success, serves more than three thousand students each semester. A number the director, David Beach, believes is underestimated by many. 

“They don’t realize how many students we actually have,” Beach said. “Anywhere a student with a disability needs access is where we are. We are in the classrooms. We assist with testing, and we assist with making sure parking areas are accessible. We ensure that students that have mobility issues have an accessible path or accessible opportunity to get to class, we also make sure classrooms are accommodating and accessible.”

> Read full article

> Listen to podcast

Dance Blue

Everything to know about DanceBlue 2023

Everything to know about DanceBlue 2023

Dance Blue

Each year in the spring, University of Kentucky students gather in Memorial Coliseum to dance and stand for 24 hours to support the patients in the DanceBlue Kentucky Children’s Hospital Hematology/Oncology Clinic. Leading up to the dance marathon, students fundraise all year long for their chance to dance. This year’s marathon will be March 25-26, and DanceBlue is encouraging the community to come and be a part of the event.

Read the full article on UKNow

Facilities Resources

The Office for Student Success contains over 400 professional staff and 1,000 student employees located in more than 30 facilities across the University of Kentucky’s campus.  Student Success Facilities Resources and Planning provides leadership and direction by supporting current needs and serving as the centralized area for future planning related to the Student Success physical footprint. We work closely with UK Facilities Management, Interior Design, Information Technology Services, and other partners to ensure that Student Success spaces are functional, accessible, welcoming, and meet the needs of our campus community. Student Success leaders and teams should engage our services when a unit or team member: 

  • has a pressing facility need, including an emergency, related to a current physical space 
  • is planning a physical move or space adjustment/expansion/construction 
  • wants to apply for a university space-related grant or other award    
  • is exploring beautification projects or other aesthetic adjustments to physical spaces  
  • needs project management on a facilities-related project

Contact us

Steve Stauffer

Steve Stauffer Special Assistant for Facilities Resources

Email
s.stauffer@uky.edu

Facilities Resources Requests

Staff members who are in need of facilities assistance should complete a request form.

Create request

Free Academic Resources

The list of resources below is provided as an easily accessible collection of FREE tutoring and coaching resources available across campus. Click the link for information on specific courses and hours. For help accessing these resources or support finding resources not listed below, email the Transformative Learning at transformativelearning@uky.edu.

Get Help

Seeking support for yourself or a student you know?

Your concern will be received and collaboratively processed by the Center for Support and Intervention and TRACS. Students will receive a follow-up from the most appropriate office to provide support.

Submit a Concern

Access Mental Health and Crisis Support

TRACS (Triage, Referral, Assistance and Crisis Support Program) provides in-person and virtual mental health services for individuals experiencing various forms of mental health issues and/or crisis. Our program ensures that individuals in distress receive timely and appropriate care, bridging the gap between immediate needs and long-term solutions. We are the gateway for referrals to the UK Counseling Center and make referrals to other on/off campus resources.  We are here to help!

How we can help:

  • Provide clinical support for any mental health concerns
  • Assist with dealing with trauma related to a recent crisis
  • Provide clinical case management, resource linkage, case coordination and collaboration
  • Explore well-being support in other units on campus

Services are offered in-person and virtually, Monday - Friday from 8 a.m. - 4:30 p.m. Or you can leave a voicemail message, and someone will return your call during business hours. 

To Get Help:

Complete Form for Assistance or to Report a Concern

Show up in person 
3rd floor, East Wing of the Gatton Student Center

Call 859-21-TRACS 
(859-218-7227)

Email

Connect to Resources

The Center for Support and Intervention is a team of non-clinical case managers dedicated to helping students navigate life stressors during their time at the University of Kentucky. With an in-depth knowledge of the resources, on and off campus, case managers offer care and support to students in identifying their needs and making the connections they need to be successful.

How we can help:

  • Provide support following life events that may impact academics
  • Connect with resources across campus for a range of needs/interests
  • Assist with navigating complex university processes
  • Create student-lead plans for success

General Questions

Have a question or need advice related to student experiences or services on campus? Reach out to the Office for Student Success for assistance in getting your question answered or connected to a Student Success or campus service or resource.

How we can help:

  • Provide directions to a classroom
  • Guidance on how to explore internships
  • Offer instructions on accessing tutoring services
  • Assist with anything related to student life

Speak with someone Monday - Friday from 8:30 a.m. - 5 p.m. or leave a voicemail during after hours to have someone return your call.

Emergency Resources

After Hours and Emergencies

To reach a mental health clinician after business hours, on weekends or during official University holidays, call 859-257-8701 and select Option #1 to be connected with a clinician. This line is not meant for communicating in an emergency situation.

If you or someone you know is experiencing an emergency, contact the UK Police Department by dialing #UKPD or 911.

Be sure to update your UK Alert preferences in myUK to receive important updates and instructions during a campus emergency. Report suspicious activity by downloading the LiveSafe App or dialing the UK Police Department at 859-257-8573.

LiveSafe App

UK Alerts

Special Note

Note that in certain cases, including instances related to abuse and violence, university staff and faculty members are legally required to report information shared with them and cannot maintain complete confidentiality in those situations. However, the staff in the TRACS (Triage, Referral, Assistance, and Crisis Support) Hub, Counseling Center, and VIP (Violence Intervention and Prevention) Center can provide private and confidential resources. This means that if a client seeks support from one of these three units and discloses information in the process of receiving counseling, advocacy, or other professional services, the staff are generally not required to make a report.

All other units within Student Success are staffed by mandated reporters.

Home

Office of the Vice President

Vice President Turner's office provides centralized services and scaffolding that promote Student Success units and champions a "students first" approach across campus.

Our Units and Programs

The Office for Student Success is comprised of many units and programs that serve the students of UK.

Designing and delivering unparalleled student services.

25 Units

5 Areas

1 Vision

Students will gather at Big Blue U this year to have their class photo taken at Kroger Field. | Mark Cornelison, UK Photo.

K Week celebrates largest-ever freshman class

K Week celebrates largest-ever freshman class

Students will gather at Big Blue U this year to have their class photo taken at Kroger Field. | Mark Cornelison, UK Photo.

The University of Kentucky welcomes its largest freshman class in history this fall. and while the UK community continues to exponentially grow, it is also bringing with it the creativity and passion of a new generation.

K Week begins on Aug. 17 to introduce these Wildcats to their new home. Read the full story here

Wellness Huts are just one of many resources UK provides students interested in well-being services.

Navigating the Mental Health Conversation With Your College Student in 2021

Navigating the Mental Health Conversation With Your College Student in 2021

Wellness Huts are just one of many resources UK provides students interested in well-being services.

LEXINGTON, Ky. (Aug. 17, 2021) — University of Kentucky students are returning to campus ready to embrace the Fall 2021 semester after more than a year of unprecedented challenges.

For new members of the Big Blue Family, there’s still anticipation at the thought of new-found freedom and apprehension when it comes to leaving the familiar behind. The transition to college can be emotionally challenging as life away from home, friends and the predictability of high school becomes reality.

Now, add the stressors that accompany a year that included an on-going public health crisis.

Even before the COVID-19 pandemic, this culture shock of transition to college could have serious consequences. A study by the American Psychological Association found that one in three teens faces a mental health disorder during their freshman year.

Supporting Your Child’s Mental Health — From a Distance

As a parent, it is normal to worry about your child's well-being. But how do you know when to intervene and lend support? 

Mental health and wellness remain a priority at UK. In an effort to help students and parents adjust during the upcoming semester, UKNow enlisted the help of two experts ⁠— Julie Cerel and Mary Chandler Bolin.

Cerel, a licensed psychologist and professor in the College of Social Work (CoSW), specializes in suicide prevention and directs the Suicide Prevention and Exposure Laboratory in the College of Social Work (CoSW).

Bolin, who is also a licensed psychologist, is the director of the UK Counseling Center (UKCC). Their professional advice on how to navigate tough situations and difficult conversations can be found in the Q&A session below.

UKNow: What role has the COVID-19 pandemic played in the mental health and well-being of college students — are they facing unique challenges?

Cerel: For many students, the uncertainty and social isolation of the pandemic made for a very difficult year. However, for some students, especially with pre-existing mental health issues, the idea that people were looking out for each other more actually lessened their stress. Some people with a history of suicide attempts even told us that the pandemic helped them understand that they have dealt with their worst times and can thrive in an uncertain world. It is important not to assume that these changes lead to worst-case outcomes for everyone but to ask questions about how current conditions impact your student.

UKNow: How can parents help prepare their student to return to a social setting — after more than a year of virtual learning?

Bolin: Many students who are new to the UK family spent the past academic year learning virtually. It will definitely be a change to head back into the classroom. I encourage parents to ask your student if they are nervous about this transition and why. Ask them what they are excited about. And lastly, help them create a plan — realizing it takes more mental and physical effort to make it into a classroom than to a Zoom meeting.

UKNow: What advice do you have for parents who are worried about their child’s health and well-being?

Cerel: Even before the pandemic, sending a child to college often led to worries about student health and well-being. Now, after an uncertain year and a half, many parents are even more worried. It is important to remember that your child’s accomplishments have led them to college. As a parent, it is okay to worry and help your child plan for this new phase in their life — especially related to ensuring they are doing their best emotionally. This might be by establishing care at the UKCC during K Week if they have existing needs or seeking referrals for more long-term treatment options. If your anxiety about this is getting in the way, it is important for you to seek care for yourself as you are also going through a major life transition after living through a pandemic.

UKNow: It seems as if college students today are more stressed than previous generations. Why is that?

Cerel: For many years, college students reported symptoms of depression at higher rates than anxiety, but that has reversed in the last 5-10 years. Now, increased anxiety is linked to uncertainties about the spread of COVID-19 and the potential impact on academics, employment and significant others. Also, many families across the Commonwealth have lost loved ones to COVID or other causes and did not have the space to grieve and receive support from their communities.

Additionally, national and international concerns around racial and social injustice increase stress — particularly among individuals who are members of communities experiencing the most harm.

Particularly for students, the daily experience of stress may lead to fatigue, which impairs their healthy function in academic and interpersonal environments. And the typical ways students might burn off stress — participating in extracurricular activities and spending time in close physical contact with friends — were not options last year. This year, the plan is for everything to go back to normal from athletic events to in-person classes, and a college experience much more similar to what we experienced pre-COVID-19. However, there will be a need for students to be prepared for changes based on variants in local cases and vaccination status. This uncertainty can be difficult and requires a lot of flexibility around expectations.

UKNow: What are the indicators that a student may be dealing with anxiety and/or depression?

Bolin: Be aware of any behavioral changes ⁠— withdrawing, skipping classes or other activities, and increased use of alcohol and/or other drugs. Students often self-medicate in an effort to feel less distress in the short-term. Also, be on the lookout for significantly increased or decreased communication with loved ones.

UKNow: How can parents best help their college-age children cope with mental health challenges?

Bolin: It’s important to listen and recognize that your student’s distress may overwhelm existing coping strategies and encourage them to use the many resources available at UK and in the local community.

UKCC provides a range of options for students — because so many students found secure Zoom teletherapy to be an easier way to get mental health treatment, that option will continue to be available. For those who feel that in-person treatment is best for them, that option will be available, too.

Both in-person and virtual workshops will be offered to support student self-care, and informal brief consultation is available Monday-Friday in daily “Let’s Talk” opportunities (some in-person and some via Zoom}. Phone consultation is available at the UKCC main number, 859-257-8701, even when the office is not open for appointments. In addition to the UKCC, University Health Service (UHS) clinicians in Behavioral Health can also be a key resource, particularly if medications are considered.

Some students will have acute and/or chronic mental health treatment needs beyond the scope of UKCC services, and a clinical care coordinator may assist with resources.

UKNow: How important is it for students to have a reliable support system?

Bolin: Social support can help people thrive, and it often comes from different people in our lives. This includes emotional support and tangible support, such as help managing finances, doing laundry or cooking meals.

At UK, support can range from peers and faculty, academic advisors and integrated success coaches, Residence Life professionals and student organizations, to the staff of centers such as the Martin Luther King Center, the Office of LGBTQ* ResourcesStudent Support ServicesThe Study or the Center for Academic Resources and Enrichment Services (CARES). 

UKNow: What role should parents play in this support system?

Cerel: For parents, it is often difficult to know when to respond quickly, or to allow their child to learn to help themselves. We advocate that unless the situation is a true emergency, help your child work through the issue themselves but understand that this might not “fix” things as quickly as you could do yourself. By allowing your child to take the lead, you are helping them learn skills they will use for the rest of their adult lives:

  • Help the student define/narrow the concern.
  • Generate options for a solution.
  • Be a sounding-board by listening and validating feelings.
  • Support the student in planning how to implement the chosen option.
  • Follow-up to see how the plan turned out.

UKNow: An immediate reaction might be to intervene if a student is having trouble academically or with a roommate. Can that be more hurtful than helpful?

Bolin: It’s recommended that parents encourage students to make direct contact with the appropriate authority — the faculty member, academic advisor or resident advisor. While self-advocating may be initially uncomfortable for the student, it’s also a key life skill to begin practicing in the safe environment of college.

UKNow: What advice would you give to parents about maintaining balance?

Bolin: It's important to find a balance between challenge and support. Because it’s unfamiliar to do some life tasks for themselves, students may default to "I can’t." Parents can support, encourage and reward the student’s efforts to resolve issues and take action on their own — even if the outcome isn't perfect. College students gain confidence and independence when supported to develop their own decision-making skills. And parents will experience less concern about their adult children as their student continues to implement life skills on their own. 

However, if parents become aware that their student is not functioning well on a daily basis, and the student is not accessing available support resources, parents may contact the UK Residence Life staff for a welfare check on students living on campus. Additionally, parents can contact the Center for Support and Intervention (CSI) with non-emergent reports.

UKNow: What advice would you give to parents who have concerns about a long wait for mental health services at UK? How can their child get seen if they are in a crisis or how can they help lend support?

Cerel: A mental health “crisis” typically involves a suicidal plan, plan to harm another person, recent sexual or physical assault or stalking, grief over a recent death, hallucinations or a medical emergency. Students who indicate those experiences will be provided an initial consultation at the UKCC as soon as possible. As noted above, students can access “Let’s Talk” or afterhours consultation without any requirements.

The use of teletherapy is one of the primary options for many to manage the stress of the pandemic and other concerns. Clients can see their therapist from the comfort of their own home or residence hall. For some, this has developed as an unexpected positive access to therapy.

UKNow: What should a parent do if they are concerned their child might be thinking about suicide?

Cerel: If you are worried about your child, directly ask them if they are thinking about suicide. There is no risk this will put the idea in their head and can often show that you are worried and want to help. Concerns of imminent suicide risk — if the student has indicated they want to die, has a plan and has lethal means available — you will need to alert Residence Life (if the student lives in a UK residence hall) or have someone accompany them to the nearest hospital emergency department. Calling 911 is also an option if someone has a weapon and a plan to end their life.

To reach UK Police directly from a cell phone, dial #UKPD or #8573. If you are concerned about how to get help for someone you care about, you can call the National Suicide Prevention Lifeline at 1-800-273-TALK/8255 or Crisis Text Line 741741. You can also have your student make this call/text to get help for themselves.

For a brief consultation call with the UKCC, call 859-257-8701 and press ‘1’ at the prompt, outside of normal business hours.

The University of Kentucky is increasingly the first choice for students, faculty and staff to pursue their passions and their professional goals. In the last two years, Forbes has named UK among the best employers for diversity, and INSIGHT into Diversity recognized us as a Diversity Champion four years running. UK is ranked among the top 30 campuses in the nation for LGBTQ* inclusion and safety. UK has been judged a “Great College to Work for" three years in a row, and UK is among only 22 universities in the country on Forbes' list of "America's Best Employers."  We are ranked among the top 10 percent of public institutions for research expenditures — a tangible symbol of our breadth and depth as a university focused on discovery that changes lives and communities. And our patients know and appreciate the fact that UK HealthCare has been named the state’s top hospital for five straight years. Accolades and honors are great. But they are more important for what they represent: the idea that creating a community of belonging and commitment to excellence is how we honor our mission to be not simply the University of Kentucky, but the University for Kentucky.

Office for the Vice President for Student Success Leadership

Vice President for Student Success Kirsten Turner, PhD

Associate Vice President and Dean of Students Trisha Clement-Montgomery, EdD

Associate Vice President for Student Financial Stability Paul McKinney, PhD

Associate Vice President for Student Excellence Molly Reynolds, PhD

Associate Vice President for Student Well-being Corrine Williams, ScD

Associate Vice President for Student Success Dominick Williams

Office of the Vice President

The Office for Student Success at the University of Kentucky is committed to designing and delivering unparalleled student services. We are comprised of more than four hundred professional staff and faculty across more than two dozen units that engage students from the time of early college outreach to graduation and beyond. Our diverse teams strive to put students first in everything they do, supporting them in living a life of meaning and purpose.

The Office of Vice President for Student Success (OVPSS) is the support structure through which the work of our units is organized. OVPSS is comprised of central functions that serve all parts of Student Success as well as the leads of five groupings of our units referred to as Student Success Areas: Dean of Students, Enrollment Management, Student Financial Stability, Student Excellence, and Student Well-Being.

We encourage you to explore our OVPSS leadership directory and Student Success organization chart contained on this page and reach out to us if we can support you as a prospective or current student, family member, or colleague.

Our Mission

Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a diverse community of learners in achieving success.

OVPSS Leadership

Meet the team

Invite the Vice President to Your Event

Submit request

Student Success Organization Chart

View

Incoming students greet each other at Big Blue Nation Orientation

Orientations Resume In-Person, Bringing 1st Large Group of Students Back to Campus

Orientations Resume In-Person, Bringing 1st Large Group of Students Back to Campus

Incoming students greet each other at Big Blue Nation Orientation

LEXINGTON, Ky. (July 12, 2021) — COVID-19 rocked the nation, and the University of Kentucky was no exception. While the university did its best as a community to keep things as normal as possible for students, many on-campus activities were altered to follow CDC guidelines. 

One of the activities impacted was orientation. Once a large, in-person event, orientation was moved to an online platform to keep the campus community safe. 

As the university begins its transition to normal, orientation will, once again, take place in person. 

Big Blue Nation (BBN) Orientation kicked off last week, welcoming hundreds of future Wildcats to the Bluegrass to explore UK’s campus, meet their peers, hear from campus offices and organizations, meet with advisors and register for Fall 2021 classes.

Taylor Blair, director of orientation and outreach, says he and his team were thrilled to open campus to students for orientation.

“This team has been counting down to hosting students on campus,” Blair said. “Hosting our newest Wildcats means letting them see what it means to be a student here, physically on this campus — in this space — among the same students they will call their peers, roommates and friends in the fall.”

The one-day orientation will take place over the course of six hours and will begin with a welcome ceremony at 10 a.m. Following the ceremony, students will break into small group meetings while parents and guests participate in a presentation on what their students can expect during the upcoming semester. 

After the break for lunch, students will have the opportunity to meet with advisors, sit in interest sessions to learn about campus resources and connect with their academic college. 

In the evening, students and guests can choose to experience the UK Federal Credit Union Esports Lounge, view a film in Worsham Cinema or even stay on campus in Jewell Hall, chatting with an incredible group of 14 orientation leaders.

While classes and activities have shifted back to in-person, to accommodate students and their families, online orientations will still be available. 

“We want to meet students and families where they are,” Blair said. “Students participating in the virtual orientations still have the opportunity to hear from offices dedicated to student success and wellness through the resource fairs and speed meeting sessions. These offices and programs have invested countless hours to both in-person and virtual opportunities for freshman and transfer students.” 

Ensuring a smooth transition from high school to college, BBN Orientation is one of the most exciting periods of the year for incoming students, their families and staff and faculty throughout campus. Re-emerging from an unprecedented year, the campus community has worked tirelessly to provide new students with an experience that they will remember for a lifetime. 

The goal from the president last spring was to emerge from this pandemic better than when we entered, and this was a goal of this orientation office, too,” Blair said. “We recognized early this year that these summer BBN Orientations would be among the first large events the Class of 2025 participated in since their junior year. That matters a lot to this team and to our orientation leaders.”

"I hope that every student can take away from their experience — whether virtual or in-person — that UK has emerged from this crisis thriving so that they have every opportunity and resource to succeed. I hope that these Wildcats leave with new friends, relationships with mentors they can call on and an unwavering eagerness to move-in and begin their first day of classes in August.”

Visit BBN Orientation for more information

Philanthropy 

The Student Success Office of Philanthropy provides leadership and support in the areas of fundraising and external relations for all Student Success units. Through the establishment and cultivation of relationships with alumni, parents, friends and foundations, the office works to identify shared interests with a goal of furthering the mission and priorities of Student Success through philanthropic giving.

Our Philanthropy team is here to engage with you and is eager to assist you in any way that will make it easier and more fulfilling to contribute to our work. Please reach out to learn more about our office and opportunities to partner.

Contact us

Melanie Barber Director of Philanthropy

Linked Department (or Location)
Opportunities to give
Email
melanie.barber@uky.edu
Phone
859- 218-6622