BetterMynd Online Therapy Solutions
BetterMynd is an online therapy platform that offers University of Kentucky students access to free, confidential and convenient teletherapy sessions from a network of licensed mental health counselors.
These 50-minute live video sessions are confidential and can take place from the convenience of your laptop, smartphone or tablet. Teletherapy sessions are available during the day, at night and on weekends, so you can get support whenever it's best for you.
Location
Fully Online
Hours of Operation
24 hours a day, seven days a week.
BetterMynd services include:
- Free, Personalized Therapy: Online therapy sessions tailored to meet the unique needs of each student.
- Flexible Scheduling: Book 50-minute counseling sessions during the day, at night or on weekends.
- Clinician Network: Connect with a network of licensed mental health professionals.
- Convenient and Confidential: Attend therapy sessions from any location where you feel comfortable.
- Live, Interactive Workshops: Join unlimited well-being workshops led by licensed counselors on topics such as managing anxiety, overcoming imposter syndrome, navigating difficult conversations, grief, diagnosis-specific education and more. You do not need to have a BetterMynd counselor to attend. Register to attend live sessions hosted by licensed counselors, and note that the schedule updates monthly.
HOW TO GET STARTED:
1.
Register
Quickly and easily sign up for an account through UK's unique BetterMynd portal. Registration is free and takes 5 minutes or less. Register Here
2.
Find a Therapist
Easily explore BetterMynd's extensive network of therapists to find the therapist that's exactly right for you and your needs.
3.
Schedule a Session
See your therapist's availability and make an appointment for a time that works with your schedule, including nights and weekends.
4.
Show Up for Your Session
Easily attend your secure and confidential video-therapy session from the privacy of anywhere you can bring your laptop or smartphone. Login Here
How to Register (In Less Than 5 Minutes)
What to Expect at Your First Counseling Session
Feeling anxious or uncertain about what to expect at your first teletherapy appointment? You’re not alone! Learn what to expect and how to prepare with this brief overview.
Remember that this is your counseling session meant to help you. So take a deep breath, relax and know you’re in a safe place with a trained, licensed and trustworthy counselor.
FAQs
What is BetterMynd?
BetterMynd is a virtual licensed clinician therapy option provided to UK students as part of our Continuum of Care.
Who is eligible to use BetterMynd through UK?
All students are eligible users.
How many BetterMynd counseling sessions am I eligible for as a UK student?
UK students start with 6 sessions and may request up to 10 in collaboration with their clinician. Sessions reset at the beginning of the academic year (August 1).
What happens after I use all my free BetterMynd credits?
Your therapist can assess if more sessions are needed. A referral to other services may be necessary.
Can I see a BetterMynd therapist and a UK Counseling Center clinician at the same time?
Students should engage with one therapist at a time. Therefore, if you are seeing a therapist in person, you should not also use BetterMynd. If you have questions about access during certain times of the day or year and how in-person vs. virtual options are available, discuss with your therapist.
How do I log in?
UK students can use the following direct link:
What should I do if I can't access my account or log into my session?
On the BetterMynd website, you will find a Student Support beacon in the lower right corner of your screen. You can type in your question or use the ask feature to populate a question for our campus support team. Visit our online knowledge base for additional support resources to get the most out of your BetterMynd account. If you're still having trouble finding the answer you need, reach out to us at support@bettermynd.com.
How much does a visit cost?
Visits are covered by your Wellness Fee. There are no additional costs within the allocated number of sessions.
What can I be treated for?
Students can be treated for any mental health concerns they have, including clinical diagnoses such as anxiety and depression. Therapists are prepared to assess your needs and determine if therapy is a needed option or if other services may be more helpful.
I am under 18 and do not meet the minimum age requirement. What do I do?
Students under 18 cannot participate in BetterMynd services. Please schedule an appointment with the TRACS office to discuss your options: TRACS
I don't have a private space to have a telecounseling session. What can I do?
Virtual counseling is an option that should be selected if you have access to confidential and private spaces. If you don’t have such a space, it may be better for you to meet with a therapist in person in our TRACS office first to discuss your options.
What if I want to speak with a counselor with a specific specialty or background?
BetterMynd seeks to meet your needs in terms of areas of specialty and background based on your responses to their intake form.
Who should I reach out to in a crisis?
BetterMynd provides an after-hours crisis response, which can be accessed by calling the Counseling Center at 859-257-8701 and pressing #1.
If you or others may need crisis support, you can also contact 988 Suicide & Crisis Lifeline or 911 for other emergencies.
What other well-being resources do I have access to at UK?
Well-being support is infused throughout the campus in various ways. At UK, there are offices specifically set up to address your mental health, support you in managing crises or challenges and maintain your physical health. Services that may be helpful for you are listed here at our well-being page. Additionally, if you need a referral to a service, you can submit the Get Help form. If you are in crisis and need immediate support, contact our after-hours support from BetterMynd or contact 988 for mental health emergencies or 911 for other emergencies.
I'm concerned about a UK student. How can I connect them with support?
Completing a Get Help Form is the best way for a timely referral to a service to help a student. If the student is experiencing a mental health emergency, contact 988 or for general emergencies call 911.
I was using Talkspace for online therapy. Do I need to switch to BetterMynd?
While Talkspace’s contract with UK has ended, students may wish to stay with their current Talkspace therapist. Ask your current therapist if they are also part of BetterMynd’s network. If they are, you should be able to continue seeing them through BetterMynd; register here. If they are not affiliated with BetterMynd, you can continue to use Talkspace and pay them directly for their services or switch to a new therapist from the BetterMynd network to take advantage of the free online therapy benefit through UK. Get started with BetterMynd here.