Financial Ombud Services
The Financial Ombud Services office provides guidance and assistance, specific to their UK billing statement, to students who have encountered financial difficulties only after they have met with their University of Kentucky financial aid counselor. The Financial Ombud Services works with students individually to assist in student financial challenges affecting scheduled payments for tuition and fees to the university.
Location
Office of Financial Aid
127 Funkhouser Building, University of Kentucky Lexington, KY 40506-0054
Hours of Operation
By Appointment
Connect with the Financial Ombud
Stop by one of the following locations to speak with the Financial Ombud during the Fall 2025 semester.
| Date | Time | Location |
|---|---|---|
| Wednesday, Oct. 29 | 10 - 11:30 a.m. | Gatton College of Business & Economics (144R Gatton College of Business) |
| Wednesday, Oct. 29 | 1:30 - 3 p.m. | College of Education (189 Taylor Education Bldg.) |
| Thursday, Oct. 30 | 10 - 11:30 a.m. | Martin-Gatton College of Agriculture, Food and Environment (Ag North Wellness Room) |
| Thursday, Oct. 30 | 1:30 - 3 p.m. | Gatton Student Center, Room 231 |
| Tuesday, Nov. 4 | 10 - 11:30 a.m. | College of Communication and Information (120 Pence Bldg.) |
| Tuesday, Nov. 4 | 1:30 - 3 p.m. | College of Arts and Sciences (318 POT) |
Book an appointment with the Financial Aid Ombud
Schedule a one-on-one session with the Financial Ombud or reach out via email at financialombud@lsv.uky.edu.
When should I consult the Financial Ombud?
- If you incur difficult financial problems that affect payment of your tuition, housing, and dining fees.
- If you are considering withdrawing from and/or not attending the University of Kentucky due to financial problems.
How can the Financial Ombud help me?
- Provide a neutral and confidential setting to listen and identify tuition/ fee payment and financial problems.
- Explain student billing/deadline policies and procedures.
- Assist students with Financial Aid problems and processes.
- Assist students and parents who are experiencing financial hardships with establishing special payment arrangements.
- Assist students who are unable to register for classes because of financial hardships.
- Explain Financial Aid and Registration appeal processes and make referrals as needed.
- Counsel and make recommendations and referrals for financial assistance.