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Student FAQs

Are case managers therapists?

No. The Center for Support and Intervention does not provide clinical mental health assessment or treatment. The TRACS office is our resource on campus that allows you to speak directly with a clinician and connect with mental health care. We know that our mental health is impacted by and affects other aspects of our lives, so if you are interested in receiving non-clinical case management in addition to receiving mental health care, we are happy to support you. 

What can I expect from my first meeting with a case manager?

During our first meeting, we will spend time getting to know you and hear from you about your individual experiences and needs. We will ask questions to build an understanding of how areas of your life may be impacting your well-being. Our conversations with students are informal, supportive, and student lead. You are welcome to share any concerns, questions, or experiences but are not required to do so. Our goal is for you to leave with trust in our care and support of you and confidence in the first steps to take towards addressing your concerns.     

How many times can I meet with a case manager?

The number of times we meet with you is dependent on your needs and preferences. We are happy to meet with you regularly to support you through a plan. We can also stay in touch via email, phone, and text, to be sure you are able to connect with what you need following our initial meeting.  

I've received outreach from the Center for Support and Intervention. What does this mean?

If you have heard from us, we have received a referral for you from a faculty, staff, or community member. We reach out to any student referred to our office. We welcome the opportunity to meet with you so we can learn more about what you are experiencing and provide support. However, unless indicated in our outreach, you are not required to meet with us, but know we are here if you decide you would like support.  

Why would someone refer me to the Center for Support and Intervention?

We encourage our UK community to make a referral to our office any time they feel a student needs, or may benefit from our support. If you have been referred to our office, this means that a person at the University of Kentucky cares about you.  

I have a conflict with my scheduled meeting with a case manager. What should I do?

Please contact your case manager directly via email, or call the office to reschedule.

Is what I share with my case manager private?

Yes. It is important to understand that the services of the Center for Support and Intervention fall under the Family Educational Rights and Privacy Act (FERPA). This means that meetings with a Case Manager are private, but information is allowed to be shared on a limited, need-to-know basis with appropriate personnel within the University of Kentucky, in order to provide you with the best possible support.

Case managers are also required to share information with the appropriate University office(s) when there is either:

  • Information about an instance of past or present sexual misconduct, including sexual assault, sexual harassment, stalking, dating violence, and domestic violence that may have occurred on or off campus.
  • A reason to believe that a student is at risk of harm to self or others.

I met with someone from the Center for Support and Intervention previously, how do I set up another meeting?

We are always happy to connect with a student we have met with previously, to provide additional support and resource connection. Please email the case manager you met with, call us at 859-257-3755, or complete our self-referral form

I have a 'Community of Concern Hold' on my account, what does this mean?

The hold will prevent you from registering for classes and requires you to meet with a case manager before the hold can be lifted. This hold is put in place when there is a serious concern for your well-being and we have been unable to connect with you. Call our office to set up a meeting.